Established in Year 1993, Top Hong Traders started with trading business and services such as delivery and installation, trade-in and trade-up, servicing and repairing of home appliances to domestics market. Over the years, we have grown our business through consistently delivering the highest level of customer service possible to all our valued customers and to deal with our business partners with integrity at all times.
Today, Top Hong Traders had established a qualified and experienced field service team offering various types of professional services mainly repairs and maintenance of electrical appliances to domestics and commercial markets.
Top Hong Traders bows to provide “Best Service Towards Customer Satisfaction”; With high skills level of the service team, our goal is to ensure highest level of customers’ satisfaction from the technical aspect and experts to the soft skills resolutions.
1. Technical Capability
Able to provide service from basic checking to detail diagnosis (including software) of the appliances (both brown and white goods)
Highly repair skills to ensure “Fixed Right the First Time” to achieve customer satisfaction (average more than 7 years experience for each team)
Certified service for refrigerator with R600 explosive gas appliance.
2. Soft Skills Capability
Fast response with best explanation skills to resolve complaints from customer
All the teams had went through Customer Service Skills training organized by SQ (international recognition of training organization owned by Singapore Airline)